This incident has been resolved.

The problem was fixed and we are now monitoring.

We had a complete outage of services going through the API Gateway due to the issues with our upstream provider. DB connections were not affected, Dashboard was partially affected.

Our upstream provider has implemented a fix, and traffic levels have recovered a few minutes ago.

There is an issue with our upstream provider. We are still identifying the exact scope and engage with our provider to understand the root cause of the problem.