Operations have returned to normal. We are implementing improvements to prevent similar recurrences in the future.

The fix has been applied and there are improvements to the error rates. We are continuing to work on ensuring the underlying issue does not recur.

We have identified the cause of the 500 errors and are implementing a fix.

The scope of the errors is across regions in the Americas. We are narrowing down the likely causal chains.

The 500 errors are limited to us-east-1, we are actively exploring causes.