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Errors in JWT structure on Supabase auth
Resolved·Degraded performance

This incident has been resolved.

Fri, Jul 12, 2024, 08:43 PM
(2 years ago)
·
Affected components
Jul 12, 2024, 11:11 AM
08:43 PM
Auth
Updates

Resolved

This incident has been resolved.

Fri, Jul 12, 2024, 08:43 PM

Monitoring

The fix has now been rolled out to all regions.

If you are still experiencing issues with user logins, please open a ticket with our support here: https://supabase.help

Fri, Jul 12, 2024, 07:08 PM(1 hour earlier)

Identified

EU-Central-1 has completed. Only AP-* regions still in progress.

Fri, Jul 12, 2024, 06:50 PM(17 minutes earlier)

Identified

The fix has rolled out to all US / SA regions, and most EU regions. EU-Central-1 and all AP-* regions are still in progress.

Fri, Jul 12, 2024, 06:13 PM(37 minutes earlier)

Identified

Mitigations are still being rolled out across the fleet. We will update again once these are complete.

Fri, Jul 12, 2024, 03:22 PM(2 hours earlier)

Identified

We have also discovered that a small number of projects may see user login failures, for new user signups after ~0900 UTC. We are currently working on remediation steps to get these resolved as well.

Fri, Jul 12, 2024, 01:15 PM(2 hours earlier)

Identified

We have identified an additional issue with new user signups to the Supabase Platform related to this incident.

New accounts created from ~11:45 UTC today may have issues logging into their Supabase account or changing their password.

We are working on a resolution to this, and will reach out to all affected signups directly

Fri, Jul 12, 2024, 12:10 PM(1 hour earlier)

Identified

All affected customers have been rolled back and the release rollout has been paused.

Fri, Jul 12, 2024, 11:27 AM(42 minutes earlier)

Identified

We have identified errors in some Auth projects caused by a new release, engineers are working to roll back the release and fix the issue.

Fri, Jul 12, 2024, 11:11 AM(16 minutes earlier)

Investigating

We are currently investigating this issue.

Fri, Jul 12, 2024, 10:58 AM(13 minutes earlier)