Duplicate auto-response emails being sent for old Support tickets

Incident Report for Supabase

Resolved

Due to an issue in our support processes around 500 duplicate initial auto-response emails went out to users.

The issue has been resolved and no further duplicate auto-response emails will be sent.

Posted Jun 13, 2024 - 10:41 UTC

Identified

The issue has been identified, no further duplicate emails should be sent and we are working on a permanent fix to the problem.

Posted Jun 13, 2024 - 10:07 UTC

Investigating

We are currently investigating this issue.

Posted Jun 13, 2024 - 09:03 UTC